Privacy policy

Last updated: 23 October 2026

This policy explains how RJC Health Pty Ltd (ABN 72 645 614 277), trading as HLTH Code ("we", "us"), collects, uses, shares and protects your personal information when you use gethlth.com.au, buy from us, receive our emails or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Contact and order details: your name, email address, phone number, billing and delivery addresses, what you buy, your order history and any subscription you set up.
Payment details: payments are processed by our payment providers. We don't see or store your full card number; we see only limited details such as the card type and the last four digits.
Messages: what you tell us when you contact us, including through our contact form.
Reviews: your name, email address and anything you include in a review you submit.
Marketing preferences: whether you've signed up to our emails, and how you interact with them (for example whether you open them or click a link).
Browsing information: when you visit our site, cookies, pixels and similar tools record your IP address, device and browser type, approximate location, the pages and products you view, what you add to your cart or buy, and which site or ad brought you to us.

We don't ask for health information. If you tell us about your health, for example in a message or a review, we use it only to reply to you or to publish the review you chose to submit, and we don't share it with our advertising partners.

You can browse our site without telling us who you are. To place an order, we need your name and contact details.

How we collect it

Mostly from you, when you order, sign up, write a review or contact us. Some is collected automatically when you use our site, as described above. Some comes from the services that help us run the store, for example a delivery update from the carrier or a payment check from the payment provider.

How we use it

To process and deliver your orders and manage your subscription.
To reply to your messages and handle returns and refunds.
To check orders for fraud and keep our site secure.
To send you marketing emails, if you've signed up to them.
To show you our ads on other sites and apps, and to measure how our ads perform.
To understand how people use our site so we can improve it.
To meet our legal, tax and accounting obligations.

Who we share it with

We share personal information only as needed for the purposes above, with:

Shopify, which hosts our store and checkout, including Shop Pay.
Payment providers: Shopify Payments, PayPal, Apple Pay and Google Pay, which process your payment and may run their own fraud checks.
Loop Subscriptions, which manages Subscribe & Save orders and schedules.
Klaviyo, which sends our emails and records how you interact with them and with our site.
Judge.me, which sends review requests after you order and publishes the reviews you submit.
Our warehouse partner in Melbourne, which packs your order, and Australia Post and our international carrier, which deliver it.
Advertising and analytics partners: Google (Google Analytics and Google Ads), Meta (Facebook and Instagram) and TikTok. Their tags on our site record the pages you view and what you add to your cart or buy, so we can measure our ads and show our ads to you and to people like you. When you buy, this can include a scrambled (hashed) version of your email address or phone number, which lets the platform match the purchase to an account.
Our professional advisers, such as our accountants and lawyers, where needed.
Police, regulators or courts, where the law requires it or to protect our rights.

We don't sell your personal information.

Cookies and advertising tags

Our site uses cookies, pixels and similar tools from Shopify, Google, Meta, TikTok, Klaviyo and Judge.me as soon as it loads. Some are needed for the store to work, such as your cart and checkout. Others are for analytics and advertising. You can block or delete cookies in your browser settings, and you can control ads through:

Google: adssettings.google.com, and the Google Analytics opt-out at tools.google.com/dlpage/gaoptout
Meta: facebook.com/adpreferences
TikTok: the ad settings in the TikTok app

Blocking cookies may stop parts of the store, such as the cart, from working.

Marketing emails

We send marketing emails only if you've signed up for them, for example through a sign-up form or at checkout. Every marketing email has an unsubscribe link, and we act on it within five working days. You'll still get emails about your orders and subscription.

Sending information overseas

Some of the services above store or access personal information outside Australia, including in the United States, and in other countries where those providers operate. Before we use a service, we take reasonable steps to make sure it protects personal information to a standard consistent with the Australian Privacy Principles.

Automated checks. We use automated tools to flag orders that show signs of fraud or misuse of offers, using your order details, payment details and IP address. A person on our team looks at any flagged order before it is held or cancelled; we don't cancel orders by automated means alone.

How we keep it safe, and for how long

Your information is held with the providers listed above, which use industry-standard security. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

We keep order and payment records for as long as tax and accounting law requires (generally five years), then delete or de-identify them. We keep your marketing details until you unsubscribe; after that we keep a record that you opted out, so we don't email you again. We delete or de-identify other information once we no longer need it.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@gethlth.com.au. There's no charge. We'll respond within 30 days. If we can't give you access or make a correction, we'll tell you why in writing.

Contact and complaints

To ask a question or make a privacy complaint, email info@gethlth.com.au with "Privacy" in the subject line. We'll acknowledge your complaint within 7 days and give you our response within 30 days.

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. If you live in New Zealand, you can also complain to the Office of the Privacy Commissioner at privacy.org.nz.

RJC Health Pty Ltd trading as HLTH Code
21 Goegan Street, Werribee VIC 3030
info@gethlth.com.au

Children

Our site isn't intended for children under 16, and we don't knowingly collect their personal information. If you think we have, contact us and we'll delete it.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we make a significant change, we'll tell you on our site or by email.