Cancellation policy

Last updated: 23 October 2026

HLTH Code is a trading name of RJC Health Pty Ltd (ABN 72 645 614 277). This policy covers Subscribe & Save on gethlth.com.au: what you agree to when you subscribe, what you're charged, and how to change or cancel.

Ways to buy

  • One-time purchase: a single order, paid for once.
  • Subscribe & Save: your products delivered on a schedule you choose, at the subscription price, until you cancel.

How Subscribe & Save works

  • You choose your products and how often they arrive. The delivery options are shown on each product page (for example every 2 weeks, monthly, every 2 months or every 3 months).
  • You pay for your first delivery at checkout. After that, we charge the payment method you used at checkout before each delivery, on your schedule, until you cancel.
  • The subscription price and your saving are shown on the product page and at checkout before you subscribe. Complete Meal subscriptions start at 2 bags.
  • There is no minimum number of deliveries and no fee to cancel.

Changing, skipping or cancelling

You can change your products or delivery schedule, skip a delivery, pause or cancel at any time, online. Choose Account & Subscriptions in the menu or go to gethlth.com.au/account, sign in with the email address you ordered with, and manage your subscription there. You can also contact us through the contact form or at info@gethlth.com.au and we'll cancel it for you.

Cancel before your next billing date and you won't be charged again. If a charge has already gone through, that delivery will be sent; if you contact us before it's dispatched and we can stop it, we'll cancel it and refund you in full.

If you have more than one subscription, each one shows separately in your account. Cancel each one there, or ask us to cancel them all.

Price changes

If the price of your subscription goes up, we'll email you at least 30 days before the first charge at the new price. You can cancel or change your subscription before then at no cost. We won't change any other key term of an active subscription without telling you first in the same way.

Returns and your rights

Subscription deliveries come with the same guarantees under the Australian Consumer Law as any other order. Our refund policy explains those rights and our money-back guarantee. Nothing in this policy limits or excludes your rights under the Australian Consumer Law or, if you live in New Zealand, New Zealand consumer law.

Contact

Questions about your subscription: use our contact form or email info@gethlth.com.au.

RJC Health Pty Ltd (ABN 72 645 614 277) trading as HLTH Code