Shipping policy

HLTH Code is a trading name of RJC Health Pty Ltd. This policy covers orders placed on gethlth.com.au.

Effective: October 2026

Where we ship

We ship to Australia and New Zealand from our Melbourne warehouse. We don't ship to other countries from this store. For the UK, Ireland and the other European countries it lists, shop at gethlth.co.uk, our UK store. In the United States, HLTH Code is sold at gethlth.com by a separate company.

We sell online only, and orders can't be collected from the warehouse.

Delivery within Australia

Within Australia, delivery is available on orders of A$50 or more, with two options at checkout:

  • Free Shipping: free
  • Express: A$10, estimated 1 to 4 business days

There's no delivery option within Australia for orders under A$50 after any discount.

We deliver with Australia Post. You'll get a tracking link once your order is on its way, and no signature is needed: if you're not home, Australia Post can leave the parcel somewhere safe or hold it at your local Post Office. The Australia Post app or a free MyPost account lets you add delivery instructions, set a safe-drop spot or redirect the parcel to a Parcel Locker or Post Office.

Delivery to New Zealand

Standard International, charged once per shipment by weight, not per bag:

  • Up to 2kg: A$5
  • 2 to 3kg: A$12
  • 3 to 4kg: A$19
  • 4 to 5kg: A$26
  • 5 to 6kg: A$33
  • 6 to 7kg: A$40
  • 7 to 8kg: A$47
  • 8 to 9kg: A$54
  • 9 to 10kg: A$61

A bag of Complete Meal ships at 1.25kg. Delivery is estimated at 6 to 27 business days. Rates are in Australian dollars. There's no delivery option to New Zealand for orders over 10kg, so contact us before ordering.

Before you order

Please check your delivery address before you place your order: orders are processed quickly and can't be guaranteed to be changed once placed. To change or cancel an order, contact us straight away; our refund policy explains how cancellations work.

Late, lost or damaged parcels

If your tracking stops moving or your parcel arrives damaged, contact us through our contact form with your order number and we'll follow it up with the carrier.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Returns and refunds

Returns, refunds and our 30-day money-back guarantee are covered in our refund policy.

Contact

Questions about delivery: use our contact form (topic "Shipping & delivery") or email info@gethlth.com.au.