Refund policy

Effective: April 2026

At HLTH Code (a trading name of RJC Health Pty Ltd), we stand behind the quality of our products. If you're not satisfied with your purchase, we offer a straightforward 30-day return policy. All returns are processed through the contact form on our website. International orders are not eligible for returns.

First-Time Buyer Guarantee

If this is your first purchase with HLTH Code, you can return one opened bag of Complete Meal for a full refund of the purchase price — no questions asked. We want you to try it with confidence — if it's not for you, we'll make it right. Any additional bags in the same order must be unopened to qualify for a refund. This guarantee is limited to one bag per new customer. The only cost not covered is return shipping.

Complete Meal Returns

Beyond the First-Time Buyer Guarantee, the following conditions apply:

  • Only unopened bags can be returned, up to 1 bag of each flavour per order.
  • Returns must be claimed within 30 days of delivery.
  • Applies to first-time purchases only.
  • Refunds do not include return shipping costs.
  • International orders are not eligible for returns.

Berberine Returns

  • A valid reason for return must be provided.
  • Returns must be claimed within 30 days of delivery.
  • Applies to first-time purchases only.

How to Request a Return

All returns are processed through the contact form on our website. Here's how it works:

  1. Submit your return request through the contact form at gethlth.com.au. You'll need to provide your name, order number, the items you'd like to return, and your reason for the return.
  2. Our team will review your request and respond within 24–48 hours with a return address and any further instructions.
  3. Ship the item(s) back with tracking. Return shipping is at your expense.
  4. Once we receive your return, your refund will be initiated within 48 hours (excluding return shipping costs).

Returning Customers

Our 30-day return policy applies to first-time purchases. If you've ordered from us before and have an issue with a product, we're still here to help. Submit a request through the contact form on our website explaining what went wrong and we'll assess your situation on a case-by-case basis. Repeated refund requests from the same customer are not permitted.

Order Cancellations & Changes

Please ensure all order details — including delivery address, contact information, product selection, and quantities — are correct before completing your purchase. Due to the speed of our fulfilment process, orders are processed quickly and cannot be guaranteed to be amended once placed.

If you need to request a cancellation or amendment, you must contact us immediately through the contact form on our website or at info@gethlth.com.au.

Please note:

  • Orders are not considered cancelled until confirmed in writing by our team.
  • A cancellation request does not guarantee cancellation.
  • During periods of high order volume or increased email enquiries, response times may vary.
  • Our dispatch team operates quickly, and we cannot guarantee that an order will be amended or cancelled prior to shipment.
  • Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with our Return Policy.
  • By placing an order on our website, you acknowledge and agree to these terms.

If we are able to intercept or stop an order prior to dispatch, we will gladly assist — however this is not guaranteed.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a product has a major failure or is not of acceptable quality, you are entitled to a replacement or refund. If the failure is minor, we may choose to repair, replace, or refund the product at our discretion.

UK and EU Consumer Rights

If you are a UK or EU consumer, you have a statutory right to cancel an online order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) or equivalent EU legislation. This right applies in addition to our 30-day return policy above. To exercise your statutory cancellation right, contact us using the details below.

Questions?

If you have any questions about our return policy, submit a request through the contact form on our website or contact us at info@gethlth.com.au.

This Return Policy applies to orders placed on gethlth.com.au only and is subject to change without notice.

RJC Health Pty Ltd trading as HLTH Code