Refund policy

Last updated: 23 October 2026

HLTH Code is a trading name of RJC Health Pty Ltd (ABN 72 645 614 277). This policy covers orders placed on gethlth.com.au.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, unsafe, not as described or not of acceptable quality:

For a major failure, you can choose a refund or a replacement.
For a minor failure, we will replace the product or refund you within a reasonable time. If we don't, you can choose a refund or a replacement.
You are also entitled to compensation for any other loss or damage that was reasonably foreseeable.

These rights don't depend on the product being unopened, on it being your first order, or on the 30-day window below. If returning a faulty product would cost you a significant amount, we will collect it at our cost.

To make a claim, contact us through the contact form on our website or at info@gethlth.com.au with your order number and a short description or photo of the problem.

If you live in New Zealand, you also have rights under New Zealand consumer law, and nothing in this policy limits them.

Our 30-day money-back guarantee (change of mind)

On top of your rights above, we offer a money-back guarantee if you change your mind. The conditions below apply only to change-of-mind returns. They never limit a claim for a faulty product.

Complete Meal, on your first order:

You can return one opened bag for a full refund of what you paid for it.
Any other bags in that order must be unopened, up to one bag of each flavour.

Berberine, on your first order:

Return it and tell us why it wasn't right for you.

For every change-of-mind return:

Claim within 30 days of delivery.
The guarantee applies to orders delivered in Australia.
Return postage is at your cost and isn't refunded.
The guarantee can be used once per customer. After that, change-of-mind requests are at our discretion.

Ordered from us before?

The money-back guarantee is for first orders. If something is wrong with a product, your rights under the Australian Consumer Law apply to every order, however many times you have ordered. For anything else, contact us through the contact form and we'll look at it case by case.

How to return something

Contact us through the contact form at gethlth.com.au or at info@gethlth.com.au, with your name, order number, the items you'd like to return and the reason.
We reply within 24 to 48 hours with the return address and any instructions.
Send the items back with tracking.
We start your refund within 48 hours of the return arriving, to your original payment method.

Changing or cancelling an order

Please check your order details, including your delivery address, before you place it. We process orders quickly, so contact us straight away through the contact form or at info@gethlth.com.au if you need a change. If we can stop the order before it's dispatched, we'll cancel it and refund you in full. An order is only cancelled once we confirm it by email. Once an order has been dispatched it can't be stopped, but after it arrives you can use the money-back guarantee or your rights above.

Subscriptions

How to change, skip or cancel a Subscribe & Save subscription is set out in our subscription policy.

Changes to this policy

We may update this policy. The version on our website when you placed your order applies to that order.

Questions

RJC Health Pty Ltd (ABN 72 645 614 277) trading as HLTH Code