Terms of service

Last updated: 23 October 2026

1. About us and these terms

gethlth.com.au is run by RJC Health Pty Ltd (ABN 72 645 614 277), trading as HLTH Code ("we", "us"). Our contact details are at the end of these terms.

These terms apply when you use our website and when you buy from us. Please read them, with our refund, shipping, subscription and privacy policies, before you order. Those policies form part of these terms.

2. Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, including that they are of acceptable quality and match their description. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or under any other law that can't be excluded, including New Zealand consumer law if you live in New Zealand. If anything in these terms appears to say otherwise, your legal rights win.

3. Product information

We take care to describe our products accurately. Colours and packaging on screen may look slightly different from the product you receive.

Information on our website is general information and isn't medical advice. If you are pregnant or breastfeeding, take medication or have a medical condition, speak to your doctor before using our products. Always follow the directions on the label.

4. Ordering and how the contract is made

1. Add products to your cart and go to checkout.
2. Enter your details. You can check and correct your order before you pay.
3. Pay and place your order.
4. We email you an order confirmation. Our contract with you starts when we send it.

You must be 18 or over to place an order.

We may decline or cancel an order for a genuine reason, for example if a product is out of stock, there is an obvious pricing error, we suspect fraud, we can't deliver to your address, or the order appears to be for resale. If we do, we'll tell you and refund anything you've paid in full.

5. Prices and payment

Prices are in Australian dollars and include GST. If you shop from New Zealand, prices show in New Zealand dollars. Delivery charges are shown at checkout before you pay. The price you pay is the price shown at checkout when you place your order.

If we find an obvious error in the price of something you've ordered, we'll contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.

Payments are processed by our payment providers through Shopify's checkout. We don't see or store your full card number.

6. Delivery

Where we deliver, the cost and the delivery times are set out in our shipping policy.

7. Subscriptions

If you choose Subscribe & Save, our subscription policy explains what you'll be charged, how often, and how to change, skip or cancel. You can cancel online at any time.

8. Returns and refunds

Our refund policy sets out your rights if something is wrong with a product, and our 30-day money-back guarantee if you change your mind.

9. Our responsibility to you

Section 2 always applies. Apart from that, we are not responsible for loss that was not reasonably foreseeable when you placed your order, or for loss caused by events outside our reasonable control (see section 13).

10. Reviews and other content you send us

If you post a review or send us content, you're responsible for it. It must be honest, about your own experience, and must not be unlawful, abusive, misleading or include other people's personal information. By submitting a review, you allow us to publish it on our website and in our marketing, with your first name and the initial of your surname. We may remove content that breaks these rules.

11. Using our website

Please don't misuse our website: for example, don't try to break its security, upload harmful code, scrape it, or use it for anything unlawful. The content on our website, including text, images and our brand, belongs to us or our licensors. You can view and share it for personal, non-commercial use.

Our website may link to other websites. We don't control them and aren't responsible for their content.

12. Your personal information

Our privacy policy explains how we collect, use and protect your personal information.

13. Events outside our control

If something outside our reasonable control delays or stops your order (for example a carrier failure, a natural disaster or a border hold), we'll tell you as soon as we can. If we can't deliver within a reasonable time, you can cancel and we'll refund you for anything you've paid for and not received.

14. Changes to these terms

We may update these terms. The version on our website when you placed your order applies to that order. For an active subscription, we'll tell you about any change to its key terms as our subscription policy sets out, and you can cancel before it applies.

15. Governing law

These terms are governed by the law of Victoria, Australia. If you live in New Zealand, you keep the protection of New Zealand law that can't be excluded.

16. Contact us

Email: info@gethlth.com.au, or use the contact form on our website.

RJC Health Pty Ltd (ABN 72 645 614 277) trading as HLTH Code